Fewer Returns
By streamlining your order fulfillment process you will reduce
shipping mistakes resulting in fewer returns and happier customers.
The Challenge
Picking, packing, and shipping orders requires that you track an
order from start to finish and ensure that the products that should
be in the package are in the package. When you make a mistake and
ship a customer the wrong product you incovenience the customer and
risk having them return the product, request a refund, and never
return to your site -- or worse tell everyone about their misfortune.
The Solution
To reduce returns due to shipping or picking errors, you need an
efficient workflow that includes tracking and quality control
mechanisms from picking through to shipping so you can ensure that
the right products are picked and packed --
and when mistakes do happen you can recover quickly and pin-point
where the mistakes were made and fix them.
The Results
A customer was manually processing their orders,
resulting in a monthly average of 5% returns due to mistakes during
picking, packing, and shipping, resulting in lost future sales,
complaints on message boards and increased call volumes. Following
our automation of their warehouse their returns dropped below 1%
due to mistakes and as an added bonus new staff are able to pick and
pack correctly on their first day of work resulting in lower training
costs too.
Keywords: reduced returns processing time, supply-chain efficiency, rma processing